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Let’s face it, ecommerce isn’t easy. It’s a highly competitive, fast-paced, relentless industry that never sleeps. That’s why we’ve put together a list of our favourite ecommerce-related inspirational quotes to give you the motivation to keep pushing on in your quest for total online domination. You can do it. Keep going!

  1. “Overall the web is pretty sloppy, but an online store can’t afford to be.” – Paul Graham, Co-Founder of Y Combinator
  2. “When you say it, it’s marketing. When your customers say it, it’s social proof.” – Andy Crestodina, Co-Founder, Orbit Media Studios
  3. “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong.” – Donald Porter, British Airways
  4. “Communications is at the heart of e-commerce and community.” – Meg Whitman, President and CEO, Hewlett-Packard
  5. “The sooner we drop the ‘e’ out of ‘e-commerce’ and just call it commerce, the better.” – Bob Willett, former President of Best Buy International and CIO of Best Buy
  6. “You must be very patient, very persistent. The world isn’t going to shower gold coins on you just because you have a good idea. You’re going to have to work like crazy to bring that idea to the attention of people. They’re not going to buy it unless they know about it.” – Herb Kelleher, Founder, Southwest Airlines
  7. “Trust your instincts.” – Estée Lauder, Founder, Estée Lauder
  8. “Customer service shouldn’t be just a department; it should be the entire company.” – Tony Hsieh, CEO, Zappos
  9. “You can’t wait for customers to come to you. You have to figure out where they are, go there and drag them back to your store.” – Paul Graham, Founder, Y Combinator
  10. “Your most unhappy customers are your greatest source of learning.” – Bill Gates, Founder, Microsoft
  11. “You should learn from your competitor, but never copy. Copy and you die.” – Jack Ma, Executive Chairman, Alibaba Group
  12. “The reason it seems that price is all your customers care about is that you haven’t given them anything else to care about.” – Seth Godin, Marketer & Author
  13. “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos, Founder, Amazon
  14. “Amazing things will happen when you listen to the consumer.” – Jonathan Midenhall, CMO, Airbnb
  15. “Remember – every ‘Mistake’ a user makes is not because they’re stupid, but because your website sucks.” – Peep Laja, Founder of Conversion XL
  16. “In the beginning, e-commerce was really about getting commodity products online as cheaply as possible. Now, we’re moving into the more exciting phase of eCommerce, where it’s about emotional products – the things people really cherish.” – Jason Goldberg, Founder and CEO of
  17. If you want to be inventiveyou have to be willing to fail.” – Jeff Bezos, Founder, Amazon

Do more with Bing Digital

At Bing Digital, our award-winning team of ecommerce experts specialise in helping businesses sell more. It’s really that simple. If you need help with revitalising your online store to attract more customers, take a look at our Magento ecommerce services or give us a call on 020 8242 1954.

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