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27/7/365 Mission Critical Magento Support

We're a dedicated team looking after client request and business small and large in the UK and Internationally. Our technical support team pride themselves on a mission critical service. Your business won’t suffer because of Magento issues, we are here to help. Just submit a request and we will look at it straight away and apply a fix within an hour.

Downtime and site issues can hurt your business and have a negative impact on your brand image. However, with the comfort and security of a support package from Bing Digital, you can be assured that all issues will be responded to and fixed quickly within agreed SLAs.

Bing Digital magento developers are geared up to support ecommerce sites at a drop of a hat, providing a very fast support service so our customers can sleep easy has always been our prime goal. If your sites offline, not working or not taking payments and it's out of hours, our team can help you. we support magento community to magento enterprise editions

Solutions for Everyone

Bing Digital managed Magento services include a 24/7 help desk. Our team of eager beavers are ready to help you when you need it the most. You can contact us by phone, email or by raising a support ticket any time, day or night. You’ll also be kept in the loop with a daily issue report, and we’ll inform you should any serious issues arise so that you’re always part of the decision-making progress. You’re the boss.

You're in Good Company

We have the pleasure of supporting many different types of businesses, from Startups to Enterprise level companies. Our team has long-standing commercial experience in magento e-commerce support.

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Magento Support Services

As a full-service agency, we offer all elements of magento support based on dedicated team members assigned to your account.

Covering your ongoing support and strategic development requirements, with pre-booked resources.

  • eCommerce Consultancy
  • UX & UI Improvements
  • Performance optimisation
  • Magento & extension updates
  • Security updates & reviews
  • PCI and GDPR Consultancy
  • Growth planning
Dedicated Developers

We assign dedicated developers to your account, meaning there is in-depth pre-booked resrouces on tap for you each moth.

Flexibility

If we need to expand to suit your needs, we can with ease thanks to our internal cross over system meaning more than one team has a strong knowledge of your account.

24/7 Incident support

The old adage of "the internet never sleeps" mean we have developed an internal support network who can be reactive to mission-critical events.

Direct communication

We're not a fan of gatekeeping and allowing you to communicate directly to the team member who is working with you is key for a long-lasting relationship. In addition, you will have a dedicated account manager to handle the day to day running of your account.

Solution specialists

Having worked with magento since 2008, we have contributed to the core code, advised on security aspects and also built our own extensions. This gives us a rounded and experienced view of the solution.

Transparency

All aspects of our systems and procedures are tracked, this means your monthly work report will be detailed and accurate.

Issue management

Bing Digital managed Magento services include a 24/7 help desk. Our team of eager beavers are ready to help you when you need it the most. You can contact us by phone, email or by raising a support ticket any time, day or night. You’ll also be kept in the loop with a daily issue report, and we’ll inform you should any serious issues arise so that you’re always part of the decision-making progress. You’re the boss.

Bing Digital managed Magento services include a 24/7 help desk.

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Issue prevention and strategic planning
Issue prevention and strategic planning

Keeping Magento sites in good health is what our support team does best. We’ll monitor your site’s performance to keep it in tip-top shape. And, through use of our approved site-auditing health check software, we can help you address any underlying code problems and implement preventative measures to limit the risk of further issues.

Set-up and optimisation services
Set-up and optimisation services

Keeping Magento sites in good health is what our support team does best. We’ll monitor your site’s performance to keep it in tip-top shape. And, through use of our approved site-auditing health check software, we can help you address any underlying code problems and implement preventative measures to limit the risk of further issues.

Why People Love Us

We have supported the growth of many local, regional and multinational companies, providing results-focused marketing.

  • Premium Support

    24/7 Support

  • Online Chat

    5 days a week

  • Customer Satisfaction

    Happy Customers

  • Online Documentation

    Clean User Manuals

  • Great Products

    Loved By 99% Users

  • Grow Your Business

    We Help You Grow

Features and Packages

We have supported the growth of many local, regional and multinational companies, providing results-focused marketing.

Sliver

10 Hours Per MonthGet Started

  • tick-icon24/7 Help deskGet Started
  • tick-iconEmergency support
  • tick-iconPerformance monitoring
  • tick-iconReal-time performance statistics
  • tick-iconSet-up and configurations assistance

Sliver

20 Hours Per MonthGet Started

  • tick-icon24/7 Help deskGet Started
  • tick-iconEmergency support
  • tick-iconPerformance monitoring
  • tick-iconReal-time performance statistics
  • tick-iconSet-up and configurations assistance

Paltinum

30 Hours Per MonthGet Started

  • tick-icon24/7 Help deskGet Started
  • tick-iconEmergency support
  • tick-iconPerformance monitoring
  • tick-iconReal-time performance statistics
  • tick-iconSet-up and configurations assistance

Custom

Custom Per MonthGet Started

  • tick-icon24/7 Help deskGet Started
  • tick-iconEmergency support
  • tick-iconPerformance monitoring
  • tick-iconReal-time performance statistics
  • tick-iconSet-up and configurations assistance

Success stories

We have supported the growth of many local, regional and multinational companies, providing results-focused marketing.

Hackett London Cover Photo
UX Design
Hackett London
Magento Ecommerce
My Tool Shed
Magento Ecommerce
Grenade
Magento Ecommerce
Artistique
UX Design
Hackett London
Magento Ecommerce
My Tool Shed
Magento Ecommerce
Grenade
Magento Ecommerce
Artistique

Want to know more?

we have supported the growth of many local, regional and multinational companies,providing.

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