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Magento’s open source ecommerce management system is widely acclaimed and is used by approximately 26% of the world’s one million most popular websites. However, all websites face issues such as downtime, code problems and other performance related issues, which is why 24/7 Magento support services come in seriously handy.

If you thought that 24/7 support services only come in handy when it comes to late night McDonald’s runs or Christmas Day dashes to the off-license? Think again! Today, round the clock support has integrated itself as a must-have service for any website owner that wants to give their business a serious edge over the competition.

So what are the benefits of 24/7 Magento support services? Here are a few of our favourites…

Reduce Downtime

Plain and simple, downtime can seriously wind up customers. In fact according to the latest stats from ITIC, 95% of large enterprises maintain that just one hour of down time can cost a colossal US$100,000. A significant chunk of this is due to lost sales opportunities, compromised customer retention rates and failure to convert. Magento websites armed with 24/7 support services may not be able to escape downtime altogether, but they could turn one hour of stoppage into just a few minutes. At the end of the day, this can make a huge difference to a business’s annual bottom line.

Communication, your way

What’s the point in offering 24/7 support if it’s not backed by easy peasy communication? Clients with access to 24/7 Magento support services typically enjoy on-demand access to a help desk, a hotline and you can also flick through an email or raise a support ticket. All with the total peace of mind that you’ll receive a real time response in a matter of minutes.

Look for a supplier that offers regular reports too, as well as immediate notification when any serious issues arise. This keeps you in the loop and plays an important role in the decision making process.

Pro-active support

We’ve all heard of preventative healthcare, so why shouldn’t the same concept apply to websites? Our point exactly! As well as pulling out all stops in a meltdown, 24/7 Magento support teams actively work to keep sites at the top of their game. Using cutting edge site-auditing health check software support crews monitor site performance, address any underlying code issues and take steps to minimise the risk of any future incidents.

Can we help?

24/7 support services can seriously up the ante of your Magento site. If you’d like to find out more, Bing Digital offers round the clock Magento Support Services. When it comes to client focused support at any time of the day, week, month or year, we’re ready to deliver. Designed to offer clients complete coverage day in, day out, the service is all about banishing downtime and keep the good times roll. Packages are tailor made to suit the unique needs of the client and make sure that whatever happens, the team has your back 24 hours a day, seven days a week.

For more information, take a look at our managed Magento support service or get in touch today! We eat downtime for breakfast

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