We’re looking for a Client Support Manager to join our web agency team for immediate start.
The role requires good organisation and telephone skills. It will be client facing so being personable and able to strike up conversations with clients is a must.
In summary, the role will require the following from you :
Managing developers schedule and workloads in-line with their skills set and the given support task
Ensure support tickets are processed and completed online with our SLA
Act as the client facing contact between client and developer where needed. Ensuring that developers have the information they need to complete the assigned task without unnecessary delay.
Ensure client relationship is upheld on a day to day basis. Managing client expectations and ensuring that developers are meeting the high standard of service that we and the clients expect.
Working closely with our account manager to help with the growth of the client accounts.
Schedule and hold ticket booking meetings/calls with a selection of retainer clients at the beginning of every month to ensure appropriate use of a clients retainer.
Ensuring that developers are following support procedure and logging their work time spent on support tickets for accurate billing.
Workload can sometimes be fast paced and demanding so the ability to perform under pressure is highlighted beneficial.
***Please no agencies need to get in touch***